You AND Your Vacation, Protected

COVID-19 Updates

Updated July 3, 2020, 11 a.m.

On July 3, 2020, Governor Kay Ivey made another announcement regarding COVID-19 which extends the current Safer-At-Home order through July 31. Beaches and restaurants remain open.

See the details of Governor Ivey’s Safer-At-Home order here.

Your Family’s Health and Safety is Our Priority

Spectrum Resorts understands that the safety concerns of our guests are real and are of the utmost importance. In addition to our current, rigorous cleaning practices, the Spectrum Resorts’ team has implemented additional protocols to help protect your family. While we are committed to making sure you enjoy your time at the beach, our team is also committed to cleanliness.

If your question is not answered on this page, please feel free to call guest services at 855-266-5471 and we will be happy to assist you. In addition, you can refer to the CDC’s website for specific information on the virus. Spectrum Resorts is following the guidance of the CDC for its policies regarding COVID-19.

Vacation Rental Cleaning Protocols

  • Our resort uses CDC-approved cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens.
  • We will be paying particular attention to high-touch items such as light switches, door handles, furniture, remotes, water faucet handles, nightstands, telephones, in-room control panels, alarm clocks, luggage racks and flooring.
  • The Clean Bed Guarantee ensures all coverlets are freshly laundered prior to every arrival. Other vacation rental management companies only launder comforters and coverlets quarterly or a few times a year. Sealed linen bags are also used.
  • All vacation rentals received an extensive deep clean in April.

Additional Cleaning Initiatives Throughout the Resort

  • Each new check-in will also receive one keychain containing hand sanitizer for use throughout the resort.
  • We will continue to adhere to social distancing in all areas.
  • All common areas will be sanitized regularly throughout the day.
  • At restaurants, we will be using disposable menus or sanitizing menus in between uses. Restaurants are currently carryout only.
  • Public self-service coffee and water stations are temporarily suspended in all areas.

What’s Open and Hours of Operation

Updated July 3, 11 a.m.

Things are rapidly changing as new mandates from Governor Kay Ivey and CDC guidelines are provided. This is the most recent information. We will publish updates as they arise.

  • Amenities and Outlets: The following amenities are open: The fitness room, arcade, tennis and basketball courts (no rental equipment available, Pro Shop (9 AM to 2 PM daily), Gulfside Grill, the Tiki Bar, Coast Restaurant and Sushi Bar, The Spa, The Village Lawn (Spice, Chill and Frost Bites only). Social distancing is in place at all amenities and outlets.
  • Beach Services: The beach and beach services are open daily. Beach chair rentals available from 9 AM to 6 PM. Limited rentals available. No items can be left on the beach past sunset. Social distancing protocols are in place.
  • Indoor and Outdoor Pool: The outdoor Clubhouse pool is open daily, 9 AM until 8 PM. The indoor clubhouse pool is open daily, 7am-8pm. Tower pools are open from 8 AM to 10 PM. Social distancing protocols are in place. All indoor and outdoor hot tubs are closed. We are limiting the pools to 50% of its total max occupancy to accommodate social distancing.
  • The Clubhouse: The Clubhouse is open daily 7 AM until 8 PM. Social distancing protocols are in place. Steam room and sauna will remain closed for now. The Fitness Center is open, but to enforce social distancing, some equipment will not be available. The arcade is open. The Spa is open by appointment only. Social distancing measures will be in place.
  • Tennis: Tennis Pro Shop is open from 9 AM to 2 PM, but rental of equipment is not available. Lessons are not available at this time. Door handles and other surfaces are sanitized once every hour. Tennis courts are open 9 AM to 10 PM.
  • Activities: We have resumed activities! Please refer to the resort guide for a schedule. The tram and playground are closed at this time.
  • The Creamery: The store is closed to thru traffic, but WILL BE ACCEPTING takeout orders through its takeout window on the north side of the building. Please no cash payments at this time. Social distancing decals will promote six feet of distance between guests waiting in line at the takeout window. All surfaces regularly touched by guests will be sanitized regularly. Creamery hours are 10 AM to 10 PM daily.
  • Mercantile: The Mercantile is open at 50% max occupancy. Hand sanitizer will be placed at the store entrance. Returns are now allowed and fitting rooms are open. Cash payments are now accepted. Social distancing decals will promote six feet of distance between guests. All door handles and areas regularly touched by guests will be sanitized regularly. Mercantile hours are 10 AM to 10 PM daily.
  • The Village Hideaway dining room is open for limited seating. Hours of operation are 11 AM to 10 PM, daily. Tables will be appropriately spaced to enforce social distancing and high touch items such as menus, door handles and pens will be sanitized regularly. Shoes and proper clothing must be worn to receive service. Masks are worn by all staff. The arcade is open. We will continue taking takeout and online orders . View menu and place order here.
  • The Coast Restaurant and Sushi Bar dining room is open by reservation only. Hours of operation 6 to 10 PM, Monday to Saturday. Seating is limited and spacing between tables will remain more than six feet apart. We are offering take-out orders as an option to accommodate guests and help them adhere to social distancing. Doors, tables/chairs, restrooms, and other regularly touched surfaces are being sanitized often. Shoes and proper clothing must be worn to receive service. Masks are worn by all staff.
  • Gulfside Bar & Grill is open. Hours of operation are 11 AM to 4 PM. Social distancing is required. To allow for this distance, we will be expanding spacing between tables, pool loungers and bar stools to more than six feet apart. We will also sanitize high touch spot regularly including menus, pens, and pagers. Masks are worn by all staff.
  • The Tiki Bar is open. Hours of operation are 11 AM to 6 PM. Social distancing will be enforced. Masks are worn by all staff.
  • The Village Lawn is open 6 to 10 PM daily. To enforce social distancing we will only be opening Smoke, Chill and Frostbites at this time. To encourage social distancing and to adhere to the state health department laws, the only traffic allowed at the Lawn are guests who are dining. Guests who are not dining at The Village Lawn will not be allowed access to the Lawn. To enforce social distancing we are opening Smoke, Chill, and Frost Bites only. Masks are worn by all staff.
  • The Cabanas are not available for rental during this time.
  • Beach campfires are temporarily unavailable.

Worry-Free Reservations

We cant wait to welcome you back to the beach! You’ve waited all year for your beach vacation. Secluded beaches, spacious condos and sunshine are good for the soul. You can still rest easy at The Beach Club when you book direct with Spectrum Resorts. Our updated booking policies mean you and your vacation are protected.

  1. Book online or talk directly to a Spectrum Resorts team member and get answers to your most important questions. Call 855-266-5471.
  2. Rest easy with our 100% refund policy on any reservations booked on or after May 25, 2020 and arriving on or before June 30, 2020. Guests must give a seven-day notice of cancelation in order to receive this complete refund. Our normal policy requires a 45-day notice of cancelation, but due to concerns regarding COVID-19 we are shortening that window to seven days so our guests are able to be more flexible in this rapidly changing situation.
  3. Optional travel insurance is available on your reservation.
  4. Our team members live and work where you play. We are invested in your vacation and ensuring you have the best possible experience with your family. We recognize the importance of family time and believe the world would be a better place if everyone spent a few days each year reconnecting and creating happy memories.
  5. For a limited time, all reservations arriving on or before August 31, 2020 receive a $75 resort credit to use on resort dining, spa, shopping and more. Use Promocode Reset 2020 at booking!

Gulf Shores & Orange Beach Information

Stay up-to-date on area information and events on the Gulf Shores & Orange Beach Tourism website.

Thank you for being a loyal guest.

We appreciate each and every one of you.

Policies are subject to change with updated CDC recommendations.